IDP means service … A slogan we have chosen to be our own for more than 35 years.

Selling is not the end of it. A sale for us is in fact, the beginning of our relationship with our customers and partners. It marks a start of a new level of liability towards them.

 Our suppliers offer an advanced and reliable machine technology, but what’s more important is what stands behind it.

First, a team of highly qualified engineers and technicians who are regularly  trained to provide the most advanced level of service and support, and who are dedicated to solving customer’s problems all over the country. A team trained to follow international safety standards who make execution of their tasks with NO hazards or injuries their prime target.

Second, a state of the art workshop designed and built according to our specific industry requirements and in accordance with the most advanced international regulations and standards.

Third, a fleet of mobile workshops fully equipped to provide mobile service to customers all over the country. This feature renders us capable of being more flexible and closer to our customers.

Finally, service contracts, a tool by which we can achieve the highest level of customer satisfaction. This gives us the ability to be always aware of equipment condition through regular visits, and therefore the ability to carry out preventive service and maintenance in order to avoid any breakdowns. This naturally results in minimizing down time and maximizing efficiency and productivity of the equipment. In addition to providing management with a monitoring and reporting tool that helps them with strategic decisions.

IDP could never have reached the reputation we enjoy today after so many  years of being in the market, had we not focused on our service capabilities. Service has been and will always be the driver behind our success and an area where we will always continue to invest in and upgrade seeking the best and highest level of customer satisfaction.